Common problems when logging in to the App and Mine sider

If you have problems logging in/changing the password to the App or My Pages, it can be due to several different reasons.

ATTENTION! Keep in mind that if you are in the gym and connected to our WiFi, you must first accept our terms by opening a tab in any browser on your phone before you can start surfing or e.g. log into the app.

An incorrect password.

• Check that you have entered your email address and password correctly.
• Try to reset your password using the "Forgot password" function.

• Check that your e-mail address is entered without typos.
• Contact your gym to check that a correct email address is entered on your profile.
• If the email address in your profile is correct and you still can't log in after two days (please try to log in again every day), contact your gym or customer service. Please enter the time of your last login attempt.

• Does the error occur after you just changed the password? This means that the password change was successful, but some other network error occurred. In most cases, it is enough to choose to log in again and enter the new password.
• Does the error occur after you have signed up at the gym and log in on the same day? Double-check with your gym that all your personal data (e-mail address, name, social security number and address) are filled in correctly.
• If the error occurs after two consecutive login attempts. Make sure you are using a browser that we support (Firefox, Chrome, Safari, Edge).
• Try logging in in incognito mode.
• Delete cookies and clear your browser's memory. Note that when you do this, you will be logged out of other web pages where you were logged in in the same browser and that the browser history may also be deleted. If you don't want to lose that type of data, you can choose to try logging in with another browser (where you didn't try logging in before) instead.
• Check that your browser is not blocking all cookies. "Tracking" can still be blocked without affecting the login.

• Update your browser to the latest version and restart your device (computer/mobile)

• Make sure the app is updated to the latest version
• Try pressing Cancel on the login page to return to the app's home page and log in again from there:

• Clear the app's data, reinstall the app and restart your device